Tokyo International Airport is a first class airport located at Haneda Airport in Ota Ward, Tokyo. The airport code is HND/RJTT. Its common name is Haneda Airport which comes from the name (old town name) of the surrounding area. It is a top class airport in Japan and the flagship of Tokyo and has one of the highest numbers of users in the world despite the fact that it is mainly a domestic airport. Airlines are divided between Terminals 1 and 2 and, as the terminals are located far apart, you are strongly advised to check which terminal you require in advance.
Floor guide
Main facilities on each floor of each terminal.
[Airport floor guide] Click here for details
●Terminal 1
| 5F | Observation deck、Restaurants / Shops |
|---|---|
| 4F | International departures lobby、Restaurants / Shops |
| 3F | Departure procedures |
| 2F | Entry procedures |
| 1F | International arrivals lobby、Domestic check-in counters |
| B1F | JR / Keisei Narita Airport Station |
●Terminal 2
| 4F | International departures lobby、Restaurants / Shops |
|---|---|
| 3F | International departures lobby、Departure procedures |
| 2F | Entry procedures |
| 1F | International arrivals lobby、Domestic check-in counters |
| B1F | JR / Keisei Narita Airport Station |
Airport information desks
Information desk
If you have a question or problem, go to the information desk marked with "?".
- ●Terminal 1
- 【Locations】B1F, 2F,3F,4F
- ●Terminal 2
- 【Locations】Satellite 3F, Main Building B1F, Main Building 1F, Main Building 3F
Tourist Information (Tourist Information in Japan)
Provides tourist information for domestic travel in Japan.
- ●Terminal 1
- 【Locations】Central Building 1F (Arrivals) 【Business hours】8:00～20:00
【Tel】0476-30-3383 - ●Terminal 2
- 【Locations】Central Building 1F (Arrivals) 【Business hours】8:00～20:00
【Tel】0476- 34-5877
Luggage services
1.Sending large luggage
Delivery companies that can handle international deliveries are located in the Departures and Arrivals lobbies of Narita Airport. Left luggage counters are available on the Arrivals floors of each terminal.
2.Checking luggage
It is possible to use a temporary left luggage service at Narita Airport. There are three different fees depending on the size of your luggage: 300 yen, 500 yen and 800 yen per piece per day. Suitcases are usually charged at 500 yen. Check the location of the left luggage counter in details.
3.Coin lockers
There are a number of locations with coin lockers within the airport. There is a fee of 300 yen per time per day (up to 3 days of continued use).
Banks (currency exchange) / Post offices
1.Banks
The 3 banks listed below provide general banking services.
In addition, each bank has a bureau de change and Chinese Yuan, Taiwan dollars and Hong Kong dollars can be changed at almost all of these.
- ●Terminal 1
- Bank of Tokyo-Mitsubishi UFJ
- 【Locations】Central Building 4F
- 【Tel】0476-32-5711 (Weekdays) 0476-32-5712 (Saturdays, Sundays and Holidays)
- 【Business hours】Foreign currency exchange services 9:00～18:00 (Open 365 days a year) / General services 9:00～15:00 (Closed on Saturdays, Sundays and Holidays)
- ●Terminal 2
- Bank of Tokyo-Mitsubishi UFJ
- 【Locations】Main Building 2F
- 【Tel】0476-34-8851 (Weekdays) / 0476-34-8845 (Saturdays, Sundays and Holidays)
- 【Business hours】Foreign currency exchange services 9:00～18:00 (Open 365 days a year) / General services 9:00～15:00 (Closed on Saturdays, Sundays and Holidays)
- Chiba Bank
- 【Locations】Main Building 2F
- 【Tel】0476-33-1421
- 【Business hours】Foreign currency exchange services 9:00～18:00 (Open 365 days a year)
- General services 9:00～15:00 (Closed on Saturdays, Sundays and Holidays)
2.Bureaus de change
- ●Terminal 1
- Chiba Bank has 4 locations on 1F, 1 location on 2F, 3 locations on 3F and 6 locations on 4F.
- ●Terminal 2
- In the Main Building, Chiba Bank has 1 location on B1F, 4 locations on 1F, 1 location on 2F, 6 locations on 3F, 1 location in the Terminal 2 car park and 1 location on 3F of the Satellite.
3.Post offices
※It is not possible to change Taiwan dollars or Hong Kong dollars at the post office bureau de change on 2F and 2F of the Main Building. They can be changed at all bank bureaus de change.
- ●Terminal 1
- 2F
- ●Terminal 2
- Main Building 2F
Restaurants / Shops
Information on convenient and interesting shops and restaurants such as restaurants and cafés providing everything from light meals to authentic Japanese, Western and Chinese menus and shops with a rich array of goods from travel goods to souvenirs. At Narita Airport, the terminal you require depends on the airline you are using so please check this before setting off for the airport.
【Restaurants / Shops】 Click here for details