Questions about reserving accommodation
- Q. Is the amount displayed when I search for “2 nights” the actual cost of 2 night’s stay?
- A. This site displays accommodation fees in the format of “per room, per night”. Therefore, the accommodation fees displayed when you search are for “1 night”.
If you wish to reserve for 2 nights, please refer to the total fees for two nights shown on the 【Check availability/Reservations】 calendar page. - Q. If I want to stay for more than one night, what is the limit for the number of nights that the site can handle?
- A. This is different for each accommodation facility.
- Q. If I want to make a group reservation, what is the limit for the number of rooms that can be reserved at once?
- A. This is different for each accommodation facility.
- Q. What do I need when I check-in?
- A. We recommend that you print out and bring your “Reservation Confirmation Mail” with you so that check-in goes smoothly. Please bring a note of your reservation number, too.
Questions about enquiries
- Q. How do I make an enquiry directly by e-mail?
- A. If you wish to contact us by e-mail, please click here.
- Q. Who should I contact for enquiries such as reservations or changing or cancelling reservations?
- A.Please make e-mail or telephone enquiries concerning support for problems with internet operations or changes or cancellations for existing reservations. (Please note that this is not a proxy service.)
When making an enquiry, please state information such as the name of the accommodation facility and the number of nights reserved so that we can determine the details of the reservation easily.
【Business Hours】 Japan 9:00～18:00／China 8:00～17:00